JD Sports is a well-established brand that has made a name for itself in the sporting goods industry. With numerous locations worldwide, JD Sports prides itself on offering a wide selection of quality products for sports enthusiasts of all levels. From trendy athletic apparel to top-notch footwear, the brand strives to cater to the needs and preferences of its diverse customer base. With a focus on delivering exceptional customer service, JD Sports aims to create a positive and enjoyable shopping experience for every individual who walks through its doors. With a team of knowledgeable and friendly staff, the brand is dedicated to assisting customers in finding the perfect products to meet their athletic needs. As an industry leader, JD Sports continues to evolve and innovate to stay ahead of the game, setting itself apart as a trusted and reliable source for all things sports-related.
Amenities and More
- Credit cards
- NFC mobile payments
- In-store shopping
- In-store pick-up
- Quick visit
Reviews
Are you looking for loud music and a lot of people? If, so this and a local club is the place to be!
I was home on Leave and stopped at JD in Castleton Square Mall...never again.
If, you want shoes you are wasting your time!
You will walk around or wait for at least 30 minutes before you will get some assistance.
Then, by chance they have your shoe, you wait another 20-30 minutes in their wrap around line.
I would say they are understaffed but 3 people stood in front of the store talking to each other and not helping.
Go anywhere, but here.
Went in on Dec 17th to buy my daughter a pair of sneakers for Christmas. Salesperson said that they did not have her size buy if I paid now for them, they would be delivered to my door in 3 business days. I got a notice Dec 18 that they were preparing to ship them. As of today, Dec 22 they are still waiting to ship item. I called the store 3 times with no answer. I called the number on the website and was on hold for 45 minutes before I had to hang up. No chance of having them before Christmas. VERY UNPROFESSIONAL AND SCAMMY! I do not recommend.
UPDATE: WORST CUSTOMER SERVICE I HAVE EVER SEEN! Their "taking care of the customer" consisted of sending me instructions on how to track the package! I sent them the status of the shipping in my complaint! UNREAL
Seeing the comments below I'm glad I am not the only one. I bought some new shoes at the finish line circle center sunday, returned them the NEXT DAYand was told since they were worn they were not returnable? One day? I have to wear them to feel them out. I wore them around the store, driveway and in my home. Different floor areas. Worst customer service. EVER! so bad that I left the shoes there. It's not even worth my time or headache to deal with that store. One and done as the saying goes. Not ever going to finish line. Please I don't want the cookie cutter response that you send back. Its a waste of pressing a button.
If I could give no stars, I would! My husband just spent over $150 on a pair of shoes. The problem is that when we entered the store, I was greeted with stone cold stares of demise by 2 employees when I said hello. and had he known what happened to me and why I left the store, he would never have bought anything there. He didn't want me to speak to the manager. So, I'm just putting it out there and maybe someone can address it internally.
I have worked retail before and specifically a shoe store, that's an actual competitor so I understand the business and how it works. And I'm going to be honest, I would rather shop at Champs/Footlocker. Reasons, the employees are not engaging, not attentive to customers, lack energy, and the length it takes to get shoes is not okay. An hour to even try on a shoe? JD Sports needs to improve this store or concept.
This is the worst place I’ve ever been to customer service wise. We waited a hour and a half for one pair of shoes and then the staff acted like we were crazy for saying something. Register had no change and was trying to force a young girl to have no change because they didn’t want to count dimes. Workers rolled their eyes and stood around while 50 customers were confused and waiting. This place should be shut down because of how terrible it is.
Their system for bringing out shoes needs work. We waited a long time and eventually had to re-request a pair.
They didn't have what I was looking for but they did have the latest Jordan's I ended up buying so it was ok. Customer service was ok but could have been better.
Location
6020 E 82nd St #822A, Indianapolis, IN 46250, United States
Hours
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Monday
10:00 AM - 08:00 PM
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Tuesday
10:00 AM - 08:00 PM
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Wednesday
10:00 AM - 08:00 PM
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Thursday
10:00 AM - 08:00 PM
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Friday
10:00 AM - 09:00 PM
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Saturday
10:00 AM - 09:00 PM
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Sunday
11:00 AM - 06:00 PM
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